Stationery Troubleshooting:

• If the previous installation instructions do not work correctly, you can install the files to the correct place on your system manually. Click here
• If someone receiving your emails does not see the eStationery or when they reply their typing writes over your stationery. Click here
• If when you install the new eStationery it 'tiles' across the whole page repeatedly. Click here
• If you are running Win 98, The path to save the Stationery is C\windows\application data\microsoft\stationery

MANUAL INSTALLATION:

NB: If when you use the method detailed previously you get a blank email with no stationery, you will simply need to put the files in the folder Microsoft uses, manually as explained below.

Also make sure you have set you default mail setting to HTML as directed previously in Step 1.

Saving the Stationery;
With this email you have received 2 or more attachments. There will be one .htm document and 1 or more images.

1. Double click on this email to open it fully.
2. Go to the File menu and select Save Attachments.
3. Browse your computer to select your C drive.
4. Continue to browse to C:\Program Files\Common Files\Microsoft Shared\Stationery.
5. Now click on Save to save the attachments into this folder.
6. OK and you are done. Now refer to the previous instructions to use the stationery. click here
   

CHECK MESSAGE FORMAT & SETTINGS:

1. On the Tools menu, click Options, and then click the Mail Format tab.
2. In the Compose message in this format box, click HTML.
3. Please make sure that Use Microsoft Word to edit e-mail messages is not checked
4. Click Ok.

Top