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This area is to assist you with any technical difficulties you may have with Purpose or related products. If you do not find the answer here, please check out our FAQ section. If you still have a problem related to a Purpose products, email support@purposehosting.com.au or use our contact form, detailing as many relevant information as needed to assist with your problem.

• Setting up Outlook Express to use your domain name with your email (i.e.: yourname@yourcomany.com.au)
• Setting up Outlook to use your domain name with your email (i.e.: yourname@yourcomany.com.au)
• Installing Purpose e-Stationery (Express, Outlook 2003 and previous)
• InstallingPurpose e-Stationery (Outlook 2007)
• Installing Purpose e-Newsletter
• Editing the Purpose eNewsletter
• How do I upload changes to my web site using CuteFTP
• How do I set up to filter out and add senders to junk mail in Outlook
• How do I manage my Purpose Hosting email mailboxes and add new email addresses

VIDEO TUTORIALS

• Changing to 'Leave On Server' - This is when people sending you messages are getting a reply saying your 'Mailbox is full'. - Outlook Express.
• Changing to 'Leave On Server' - This is when people sending you messages are getting a reply saying your 'Mailbox is full'. - Outlook .
• Lots more coming soon...

* Please note: Although most email programs will successfully receive HTML messages, some recipients may either intentionally or unknowingly, change their individual settings rendering their computer unable to accept our eStationery. If so, you can ask them to change their settings, or unfortunately you may need to accept that as the majority of people will see your great new stationery, a very small section may not, although all efforts have been made.

Purpose eStationery is made for use with Microsoft Outlook & Outlook Express. It may be used with other email software, but this is not supported by us.

We can not guarantee all people will see your stationery as you do, as this can in some cases rely on the recipients computer settings. Our eStationery and instructions are based on the most common email programs and the most widely accepted settings. Purpose eStationery is mostly designed to work with PC Microsoft products.

Macintosh users can receive these emails fine, but unfortunately can not use the Purpose eStationery system to send such emails.

Netscape and Lotus Notes users are fortunately a small minority in business, and they can not receive or use this system.

Vista we are unable to determine if Vista users can utilise this tool. We feel confident they will but as we have a policy not to start to use new software until it is revised and approved to use in-house, we have no facility to test it on Vista yet.